Terms of Service
Last updated September 2026
These terms govern your use of this website and any order you place with Honey Falls LLC, a California-licensed business. By placing an order, you agree to these terms.
Our products
All honey sold by Honey Falls LLC is raw and unfiltered. Color, texture, and crystallization will naturally vary between batches and over time — this is normal and not a defect. Our honey is not evaluated by the FDA and is not intended to diagnose, treat, cure, or prevent any disease.
Infant safety notice: Honey should never be given to children under 12 months old, due to the risk of infant botulism.
Orders & payment
All orders are subject to acceptance and product availability. Prices are listed in U.S. dollars and may change at any time without notice; the price you're charged is the price shown at checkout. Payment is processed securely by our third-party payment processor at the time of purchase.
Shipping
Orders ship within 24 hours of purchase to addresses within the United States. Estimated delivery times shown at checkout are not guaranteed. Risk of loss and title for products pass to you once the order is handed to the shipping carrier.
Returns & damaged orders
If your order arrives damaged, email a photo to honeyfallsllc@gmail.com within 7 days of delivery and we'll send a replacement at no cost. Because these are food products, we're not able to accept returns of jars that have already been opened.
Intellectual property
The Honey Falls name, logo, and all site content are the property of Honey Falls LLC and may not be used without our written permission.
Limitation of liability
To the fullest extent permitted by law, Honey Falls LLC is not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products. Our total liability for any order is limited to the amount you paid for that order.
Governing law
These terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Changes to these terms
We may update these terms from time to time. Continued use of the site after changes are posted means you accept the updated terms.
Contact us
Questions about these terms can be sent to honeyfallsllc@gmail.com or (510) 432-4371.